Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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Helene Ruda Sep 27th, 2018 Perspectives

Welcome to the new Transcom!


Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company. Because every day, we come to work p...

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Philip Sköld Apr 12th, 2018 Innovation

Transcom’s Live Chat solutions


There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...

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Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of the objectives of this cooperation ...

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Philip Sköld Feb 13th, 2018 Innovation

Transcom's Virtual Agent solutions


As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

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Michael Weinreich Dec 22nd, 2017 People

Happy holidays!


We look back at an eventful year for Transcom - and an even more exciting year to come. We hope that you will get to spend time with your family and loved ones during the holidays, come ...

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