Instant support around the clock
The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...
Transcom Centralizes Global Contact Center and Innovates for Omnichannel Service with Avaya
Innovation means investing resources in continuous service improvement; for Transcom this is both a mission and a basic need in the era of digital transformation. That is why Transcom ha...
Customer care in a digitalized world
“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. They are not exactly alone in highlighting ...
Transcom Italia launches gamification project to increase service quality and improve user experience
Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...
Transcom's value proposition
At Transcom, we take pride in our ability to deliver outstanding customer experience. Our work to continuously develop and refine our Value Proposition builds on three major elements that...
Playing it cool in the connected world
The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...
Improved customer experience and reduced cost through speech analytics
Speech analytics is one of the fastest growing tech segments in the contact center market. This is a technology that delivers rapid insight into a range of improvement opportunities, base...
Innovation in all channels
The rapid digital transformation affects all industries. With more products and more complex services, the demands are increasing for a flexible customer service that can serve all channe...
How personalized services can improve the customer experience in a new Smart Digital Ecosystem
Customer Experience is a pervasive question that extends into the world of Contact Centers. Today it is vital for services offered to satisfy the needs of increasingly attentive, demandin...
How video tutorials improve customer experience and cut costs
For the last five years, Transcom Germany has been working with a leading satellite navigation brand, offering first and second level technical assistance to drivers who buy a GPS unit. W...