Arturo Fernandez Sep 26th, 2017 Innovation

Instant support around the clock


The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...

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Philip Sköld Aug 17th, 2017 Innovation

Customer care in a digitalized world


“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. They are not exactly alone in highlighting ...

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Cheryll Aganda Jun 15th, 2017 Innovation

Transcom's value proposition


At Transcom, we take pride in our ability to deliver outstanding customer experience. Our work to continuously develop and refine our Value Proposition builds on three major elements that...

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Philip Sköld Jul 27th, 2016 Innovation

Innovation in all channels


The rapid digital transformation affects all industries. With more products and more complex services, the demands are increasing for a flexible customer service that can serve all channe...

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