Skip to main content
logo
  • Hem
  • Om oss
    • Om Transcom
    • Våra medarbetare
    • Vårt sociala ansvar
    • Ledning
    • Styrelse
    • Ägarstruktur
  • Tjänster
  • Pressrum
  • Investor Relations
  • Karriär - lediga jobb
  • Insikter och guider
  • Blogg
  • T:Labs
  • Kontakta oss

Passionate about creating smarter people experiences every day

Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

Learn more
Massimiliano Macchia Sep 19th, 2017 Business & Performance

Transcom selected to provide customer assistance for the new famil.care service


Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...

Learn more
Agnese Cotardo Aug 11th, 2017 Innovation

Transcom Italia launches gamification project to increase service quality and improve user experience


Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...

Learn more
Debora Mendola May 3rd, 2017 Innovation

Playing it cool in the connected world


The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...

Learn more
Stefania Melosi Mar 28th, 2017 Business & Performance

Transcom Italia wins Customer Relationship Management Award


Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services

Learn more
Debora Mendola Dec 21st, 2016 Business & Performance

Transcom successfully handles peak traffic in 11 countries for an international client


Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...

Learn more
Debora Mendola Oct 1st, 2015 Business & Performance

Transcom improves travel and leisure experience for a leading operator's customers


In May 2015, one of the world’s largest travel operators became our client. The company, which operates exclusively online, offering leisure solutions and ideas to millions of users world...

Learn more
Dirk Werner Aug 6th, 2015 Business & Performance

Transcom finalizes multi-lingual customer service transition for an innovative e-commerce provider


Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...

Learn more
Åsrun Pedersen Aug 4th, 2015

Transcom Norway wins prestigious customer service award


  Northern Europe's largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry. During th...

Learn more
Isabel Sánchez-Lozano Jul 1st, 2015 Business & Performance

Transcom Spain awarded at the Platinum Contact Center Awards 2015


  Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazin...

Learn more

Pagination

  • Previous page Previous
  • Next page Next
logo
© 2021 Transcom

Follow us

     

Your local offices

Transcom WorldWide AB
Hälsingegatan 40, 15th floor - visiting
PO Box 45033
SE-104 30 Stockholm, Sweden
Phone: +46 (0)8 120 800 80
Personuppgiftsskydd och cookie-policy